INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of the website www.cbbchen.org, including any information you may provide through the site when you purchase or order a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

China-Britain Business Council (CBBC) is a data controller, we are responsible for the processing of personal data on behalf of some CBBC operating companies, (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: China-Britain Business Council
Email address: enquiries@cbbc.org
Postal address: Kings Buildings, Smith Square, London. SW1P 3HQ
Telephone number: 0207 802 2000

What information do we collect about you?

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, username.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Technical Data may include your login data, internet protocol addresses, browser type andversion, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

How we collect your personal data?

We collect information about you when you create an online account with us, when you become a member, when you make an enquiry on the website, use CBBC’s chatbot and/or when you register for an event. This includes basic contact details (including but not limited to name, company, email address, telephone) as well as potentially some questions about the nature of your business with China. This information can be accessed by our team in the UK and China. Appropriate security measures are in place to ensure your data is secure.

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
  • order our products or services;
  • create an account on our site;
  • subscribe to our services or publications;
  • request resources or marketing be sent to you;
  • enter a competition, prize draw, promotion or survey; or
  • give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. For further details, please click here to see our cookie policy.

Being a member: Our membership includes being kept informed (via email) of China business news, updates on the China business environment, business opportunities, information about government and business delegations, events and webinars, including some sponsored content. You may unsubscribe from this at any time by following the instructions in the email.
 
Further member correspondence may come from our China Market Business Advisers about activities in a relevant sector or region, and from the membership team concerning membership status and renewal.
 
Participating in events:

For delegates:

During event registration, delegates are asked to actively give consent for relevant contact details needed to inform the delegate about the details for that event (reminders, agendas, changes etc.). Further consent will be sought for any issues beyond the scope of that event.

For any events co-organised by CBBC and a 3rd party, during registration delegates will be informed as to which details will be shared with the 3rd party organisation and asked to actively give consent for their details to be shared in this way.

At some events there may be photography and/or filming. This will be included in the consent terms when registering for the event. This material may be used in event reports, articles and related marketing collateral.

For external suppliers:

In order to protect your information, all external suppliers will be required to complete a questionnaire to demonstrate how they comply with GDPR. Personal details will never be shared with a 3rd party for the marketing purposes without the express consent of a delegate.

Purposes for processing your personal data

We need your information primarily to allow us to perform our contract with you and to enable us to comply with legal obligations such as to pay VAT over to HMRC.  In some cases we may use your personal information to pursue legitimate interests of our own (the efficient and effective operation of the business) or those of third parties, provided your interests and fundamental rights do not override those interests.

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.  We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.  This remains under review however we show below the principle ways we may process your data. Please email us at enquiries@cbbc.org if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing

To register you as a new customer

(a)Identity

(b)Contact

Performance of a contract with you

To register you as a new member

(a)Identity

(b)Contact

Performance of a contract with you

To process and deliver your order including:

(a)Manage payments, fees and charges

(b)Collect and recover money owed to us

(a)Identity

(b)Contact

(c)Financial

(d)Transaction

(e)Marketing and Communications

(a)Performance of a contract with you

(b)Necessary for our legitimate interests to recover debts owed to us

To process and deliver your membership including:

(a)Manage payments, fees and charges

(b)Collect and recover money owed to us

(c) Communicate member services

(a)Identity

(b)Contact

(c)Financial

(d)Transaction

(e)Marketing and Communications

(a)Performance of a contract with you

(b)Necessary for our legitimate interests to recover debts owed to us

(c)Necessary for our legitimate interests to keep you informed of relevant china business information, or events and services.

(d) Necessary for our legitimate interests to keep you informed of your member status and membership renewal

To process and deliver event services including:

(a)Manage event registration

(b)Manage payments, fees and charges

(c) Communicate event updates

(d)Collect and recover money owed to us

 

(a)Identity

(b)Contact

(c)Financial

(d)Transaction

(e)Marketing and Communications

(f) profile

(g) dietary requirements

 

(a)Performance of a contract with you

(b)Necessary for our legitimate interests to recover debts owed to us

(c)Necessary for our legitimate interests to keep you informed of relevant china business information, or events and services.

(d)Necessary for our legitimate interests to facilitate your attendance to the Event

To manage our relationship with you which will include:

(a)Notifying you about changes to our terms or privacy policy

(b)Asking you to leave are view or take a survey

(a)Identity

(b)Contact

(c)Profile

(d)Marketing and Communications

(a)Performance of a contract with you

(b)Necessary to comply with a legal obligation

(c)Necessary for our legitimate interests to keep our records updated and to study how customers use our products/ services

To enable you to partake in a prize draw, competition or complete a survey

(a)Identity

(b)Contact

(c)Profile

(d)Usage

(e)Marketing and Communications

(a)Performance of a contract with you

(b)Necessary for our legitimate interests to study how customers use our products/ services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a)Identity

(b)Contact

(c)Technical

(a)Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b)Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a)Identity

(b)Contact

(c)Profile

(d)Usage

(e)Marketing and Communications

(f)Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a)Technical

(b)Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a)Identity

(b)Contact

(c)Technical

(d)Usage

(e)Profile

Necessary for our legitimate interests to develop our products/ services and grow our business

 
Access to your information and correction

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email enquiries@cbbc.org or write to us at any of the addresses here.
 
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Marketing communications

You will receive marketing communications from us if you have:

  • requested information from us or purchased goods or services from us; or
  • if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  • in each case, you have not opted out of receiving that marketing.

We will not share your personal data with any third party outside CBBC for marketing purposes.  You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at enquiries@cbbc.org at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at enquiries@cbbc.org.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We may share your personal data within the CBBC group of operating companies which may involve transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at enquiries@cbbc.org if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

•    Request access to your personal data.
•    Request correction of your personal data.
•    Request erasure of your personal data.
•    Object to processing of your personal data.
•    Request restriction of processing your personal data.
•    Request transfer of your personal data.
•    Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at enquiries@cbbc.org You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 
Cookies

What is a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website or systems may become inaccessible or not function properly. 

Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. How do we use cookies? We use  cookies to track  your  use  of  our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. 

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the Internet. 

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. 

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

For further information visit www.aboutcookies.org  or www.allaboutcookies.org
 
Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
 
Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 19 May 2022. The responsible director for this policy is Rob Ismay, Chief Operating Officer.
 
How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Email enquiries@cbbc.org.